Update 4, 6/9/15: Oh,dear Bog…The stupidity, it burns! Tracfone is going to collapse into a singularity of stupidity.
Update 3, 6/8/15: Apparently they’re deliberately trying to piss me off now.
I moved, and wanted to change my Tracfone number to a local number (I’m posting detailed updates on the carnival of corporate cluelessness there, since I gave the business office that URL). Their automated online system doesn’t work. Their online “Chat” can’t be found. “Chat”may be available when logged into my account, but my account login no longer works either. Their 800 help line burned up over 47 minutes minutes of my airtime to no avail; their idiot rep finally demanded another non-Tracfone number to call me on. I only have one phone.
So far, all their “assistance” consists of trying to get me to call them or letting them call me, all burning up my airtime.
When they already have all the information they allegedly need to change the number…
In every reply back and forth.
Clearly, they make their profit by wasting customer airtime on BS, so the customer has to buy more minutes just to talk to Mom, etc.
Go read for details.