Received this afternoon. After corresponding with Sr. Mgr. Kimberly Filardi:
Your issue has been brought to our attention here at the Corporate
Office today, June 11, 2015 at 4:00 PM EST. Due to your limited contact information, we were unable to call you. This is in regard with your request to change your number and to be reimbursed with minutes. In relation to this, we would like to speak with you directly for further assistance.
Pending whether or not a new SIM actually shows up tomorrow, I thought this was settled.
As for “limited contact information,” they have my full name (which they mostly still refuse to use), my current phone number, my phone serial number, my security question answer, and my full mailing address. What’s left; brain-to-brain Vulcan mind meld?