When last we visited Select Comfort Sleep Number, I was trying to get the bed delivered. Finally, on the fifth frickin’ try, they delivered…
…a bed. Mostly.
When we placed the order, the salesman, Joseph in the Jacksonville store, asked if we wanted a headboard. We told him that we did not want the headboard, just the box enclosure around the metal base. He agreed, so naturally when the receipt was written up specifying the base with “Stone” (the color of the “surround” — as SC/SN calls it) we assumed that was what we requested.
Nope. The bed was delivered with steel frame, mattress, control units, and remote. No surround enclosure. I asked where the enclosure was, the delivery guy — “Darwin” — said we didn’t order that. I said we did. He insisted that if we ordered it, it would be on the invoice as a “surround” … “gray, or something”.
“Stone?” I suggested.
I showed him the receipt that says “Stone”. He explained that suddenly “Stone” only refers to the color of the cover underneath the mattress, not the enclosure as he stated previously. When he told me he’s just the delivery guy, and I should call the company, I admittedly got irate. I objected to calling the company again just to wait weeks for another nonanswer answer. I pointed out that he’s wearing a “Sleep Number” shirt, making him a representative of the company that’s been fucking over hundreds of people across the country.
So he reported me to the company for shouting and using an obscenity. The folks at the store were upset about that, but could not care less about the lack of an enclosure that prompted the outburst. Never mind being six weeks late with four missed or cancelled delivery dates.
Oh. And we still don’t have the $200 refund promised six weeks ago.
As best I can tell from complaints on various Internet consumer sites, the only people getting deliveries are those who mentioned that they filed complaints with the BBB or state consumer protection agencies. Perhaps it’s purely coincidental, but the only times I got actual responses from Select Comfort were just after I filed a state complaint, then an FTC complaint, and finally a BBB complaint.
For what it’s worth, the bed works. Although the remote isn’t the one the catalog shows for this unit, but rather one for a dual mattress system.